introducing one of my personalities obtained just recently
his comments are in green
actual email exchange.. name and company changed to save face.
________________
Dear Senior Boss of tech supot:
kindly take note of tech supot’s recommendation, and my observation..
From: tech supot
Sent: Tuesday, August 28, 2007 2:42 PM
To: colleague of Mr. Prick D. Ashowle
Cc: Mr. Prick D. Ashowle; senior boss of tech supot
Subject: RE: Requested files and unposted checks to opera…
Hi establishment stuck with my stupidity,
The check nos. listed below was received by the Interface but was not processed in Opera.
I discovered a garbage data in the log that may have started the connection problem.
After the Interface was restarted, the Interface now received and processed the incoming transactions.
This may have caused by a network communication error between the Interface and the Opera database server.
Somehow the network error caused the interface to continuously receiving transactions from the Micros Server but is not communicating with the Opera database server. Hence, the concerned check numbers were not posted.
Here are some suggestions that I made to try to resolve the issue:
o Replace the built-in LAN card of the motherboard and use an add-on LAN card.
We can do this, but I believe it wont get rid of the problem.. again I think the matter is not hardware related.. we have complied to all the specifications you suggested, and I believe that the problem lies not in the hardware. Although NIC (network interface cards) are not fail safe, I believe that data loss can be prevented with a fail safe solution. PC hardware has no grey area, either they work or they don’t.
o Use the serial cable for communication. This will make sure that the Micros will receive an acknowledgement signal from the interface to indicate that the data was received by the Interface successfully.
Again, wasn’t it the recommendation of your company before to switch to IP because we had a different error? now incase we will shift back again to serial, wont this problem be another temporary solution until some other errors occur? I mean its like a chicken and egg thing.. we need results, not temporary solutions.. shifting temporary solutions back and forth wont get rid of the problems.. I do recall techsupot saying that he was sure that there wont be any errors encountered when we shift to IP, and now the suggestion is to revert back to serial?
o Reinstall the Windows XP
again, I believe this wont solve the matter… it was tech supot who did the setup of the interfaces before. Among all suggestions he gave, we all complied to it, multiple com ports, and now multiple NIC, I don’t think that these are all solutions, and I believe that errors will re occur even if we heed his suggestions.
I already made the following changes to the Interface and Micros:
o Changed the micros-interface communication port address from 5011 to 5021
o Changed the Interface version to 3.0.0.17 to 3.0.0.28
o Increase the timeout in Micros Server’s interface configuration from 20 to 60
Regards,
Tech supot
Im sorry senior boss of tech supot, I do admire how tech supot seems to know his way around interfaces, but the solutions he is recommending does not really add up. Its so easy to pinpoint the problem with faulty hardware and OS, but until then, we don’t have any other choice but to use that buggy OS. We followed your hardware requirements according to your specifications, so I hope you understand where were coming from. I hope that his next recommendations wont lead to changing the workstations into servers or anything out of the planet. If my budget would allow, I would put a high end server to do interfacing and yet after a few months im sure errors will be encountered.
Sincerely yours,
Mr. Prick D. Ashowle
___________
another one, this time its regarding my purchase in amazon.com
and like any true blooded ‘american’ i exercised my rights….
___________
Dear Amazon:
i recently purchased a toshiba hd-a2 hd dvd player. i encountered problems processing my rebates online through your rebate center hq. it keeps on displaying an error message like this:
Your rebate is unavailable for submission at this time due to one or more of the following reasons:
- Your order may not have been processed for shipping.
- You may have entered an incorrect Amazon.com Order Number
- The e-mail address entered does not match the address for the Amazon.com Order Number
Please re-enter the information or return in 24 to 48 hours to submit your rebate
i believe that i had entered all information correctly and i have double checked all entries. so i emailed a rebate helpdesk and they instructed me to do a mail-in rebate instead of online.
succumbing to the fact that i wont be able to do an online rebate, i went to the amazon site and clicked on my transaction to download the rebate form. But to my surprise, i found out that you introduced an additional promo on top of the one which im entitled to, and you added further discount on the item.
I purchased this item on the 24th of August and 4 days later, you have a better promo than what i had. I feel sad and cheated of the additional promo. I can let go of the price slash, however, i really feel that ive been cheated on a better deal. if i knew that, i wouldve waited for the 4 extra days just to avail of the better promotion. Being a loyal amazon customer, i hope that you do understand why i am ranting. 3 extra HD-DVD titles is hard to pass on. this is what i saw in the promo page:
Buy a Toshiba HD-A2, HD-A20, or HD-XA2 HD DVD player between August 27 and September 23 and receive up to eight HD DVDs. Here’s how this works: You’ll get three HD DVD movies from Amazon.com (choose from those on the list provided below) when you order a qualifying HD DVD player. There’s also a rebate offer on these players that lets you get five more HD DVDs from Toshiba.
Step 1: Add either the HD-A2, HD-A20, or HD-XA2 HD DVD player and three HD DVDs from the list below to your Shopping Cart and proceed to checkout. The price of the three HD DVDs you choose will be deducted from your order at checkout. (Applies only to products sold by Amazon.com. Does not apply to products sold on our site by third-party merchants or through third-party areas such as Amazon.com Marketplace, Auctions, or zShops.)
Step 2: You can also get an additional five free HD DVDs from Toshiba after mail-in rebate. Download and print out the rebate form available on the detail page for the HD-A2, HD-A20, or HD-XA2. Choose your five free HD DVDs from the 15 shown on the rebate form and follow the instructions on that form for mailing it to Toshiba after your purchase. Toshiba will send you the five free HD DVDs by mail. Rebate forms must be postmarked by October 31, 2007. See rebate form for complete rebate details.
I do believe you would feel the same if you were in my shoes as the customer. i do hope you will be considerate enough to include me in the latest promo. I did purchase quite a large amount summing to 400 USD in 1 transaction.
but in any case you wont consider my small request, then i cant do anything about it. although i wont shop with much passion with you as i did before thinking that everytime i do my online shopping, i will be given the best deal.
Sincerely,
Mr. Prick D. Ashowle
____________
Greetings from Amazon.com.
I apologize for the delay in responding to your message. We are working hard to provide fast, thorough, and personal answers to all customer inquiries.
I am writing this e-mail regarding your rebate request for this order #105-9950589-xxxxxxx.
As mentioned earlier, the rebate you referenced is a manufacturer mail-in rebate and cannot be filed online at our Rebate Center.
Please file for the rebate by following the instructions on the rebate offer.
I have included the instructions from the rebate offer you referenced below:
https://images-na.ssl-images-
amazon.com/images/G/01/00/00/00/68/30/85/68308597.pdf
If a product is eligible for an online rebate, you will be provided with a link to our Rebate Center on the product’s detail page on Amazon.com.
Further kindly note that, to get 8 Free Blu-ray Discs with the Purchase of a Blu-ray Disc Player.
I see that you have purhcased this item “Toshiba HD-A2 HD DVD Player”
which doesn’t qualify for the promotional offer.
Please note that, this promotional offer “Get 8 Free Blu-ray Discs with the Purchase of a Blu-ray Disc Player” is currently not available.
Unfortunately, we recently learned from our supplier that we would not be receiving more inventory.
As the rules and restrictions posted on our website for this promotion stated “Offer good only while supplies last,” we’re not able to offer you any promotional discounts.
I will be sure to pass your message on to the appropriate department in our company. Customer feedback like yours is very important in helping us continue to improve the selection and service we provide.
Further if you wish to return the item for a full refund, you may return it within 30 days for a full refund.
Just visit our Online Returns Center, which will guide you through the process and even give you a printable return mailing label:
http://www.amazon.com/returns
I hope that you would understand our limitations in this regards.
In addition to a wide selection of items, one of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we have not met that standard.
I am truly sorry that we were not able to fulfill your expectations for this level of service. I hope that you will give us another opportunity to prove the quality of our service to you.
Thanks for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=acaqruxu3468041097
If not, click here:
http://www.amazon.com/rsvp-n?c=acaqruxu3468041097
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Radha S.
Amazon.com Customer Service
http://www.amazon.com
==============================
Check your order and more: http://www.amazon.com/your-account
ref_id:=carctuxu1320563278
__________________________
Dear Amazon:
the email you replied to me is downright “crazy”.. whoever is reading this, please forward it to the supervisor or the manager, things such as these would bring down such a great company. I refuse to acknowledge the content of this email, because i know that one wrong answer should not bring down the whole company. but if you will stick by your representative’s answer, then i have no choice but to openly post this letter to influential websites just to show how much you regard your customers.
1. in as much as i would want to be reconsidered in your ‘promo’,i wouldnt have thought that your replies would resort to this. this is pure misleading of a loyal customer.
“Further kindly note that, to get 8 Free Blu-ray Discs with the Purchase of a Blu-ray Disc Player.
I see that you have purhcased this item “Toshiba HD-A2 HD DVD Player”
which doesn’t qualify for the promotional offer.
Please note that, this promotional offer “Get 8 Free Blu-ray Discs with the Purchase of a Blu-ray Disc Player” is currently not available.
Unfortunately, we recently learned from our supplier that we would not be receiving more inventory.”
- the 8 free promo covers both HD DVD and Bluray player purchases. your rep may think that i was born yesterday and say that my request is ineligible because i bought a different product. the fact is: I know what i bought! and i wouldnt be DUMB enough to ask for a consideration if i bought a product not eligible! i have sources and proof that you indeed had the promo for the merchandise that i brought, and i would readily point out that proof if needed be.
2. “Further if you wish to return the item for a full refund, you may return it within 30 days for a full refund.”
this is plain stupid. i dont think that any company would suggest a refund to anyone. I am not dissatisfied with the product, i am, however dissatisfied with the way you handle loyal customers. this is downright rude.
3. Amazon… where is the so called ‘customer satisfaction guarantee’? all i asked was some reconsideration, and what i got was the most ridiculous explanation. i know some people who had the same situation as i have, but were still reconsidered. I am asking for the same treatment. I have been a loyal amazon customer eversince, but sad to say, im regretting what i invested in you. you need to do a better damage control.
sad to say, i dont think i will promote/support your site anymore until you get your actions straight.
Regretfully yours,
Mr. Prick D. Ashowle
______________
wrong text galing kay moo
(toot toot, toot toot)
moo: Murag naa didto sa dako nga karton tapad sa bed ang barong or naa didto sa mga plastik box. Pero unaha sa karton.
Mr. Prick D. Ashowle: Piaw si!!
